Shipping policy
Shipping Information:
We want to ensure a smooth delivery process for your order. Please note the following details:
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Shipping Destinations: We do NOT ship to P.O. boxes or APO/FPO addresses. Currently, we only ship within the United States.
- Shipping Method: UPS
Handling time: 1-2 day (Monday – Friday)
Transit time: 3-5 days (Monday – Friday)
Shipping rates are: Shipping cost is based on your order, you can check your shipping cost in the checkout page.
ORDER PROCESSING
Please allow 1-2 to process your order. Expect an email within 2-3 to let you know your order is on the way!
SHIPPING TIME
Orders are generally shipped within 3-5 using UPS. Optional: We do not ship outside of the United States of America at this time.
DOMESTIC SHIPPING RATES AND ESTIMATES
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@troopersupplyco.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@troopersupplyco.com.
Shipping Status:
As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number.
If you don’t receive a shipping confirmation email right away, don’t worry! We know the delivery date or date range provided at checkout and we’ll be sure to deliver the items within that timeframe.
Order changes:
Please contact us immediately with any changes to your order. Note that custom and pre-ordered pieces cannot be swapped for other designs.
Item not received:
If you have successfully placed an order and still haven't received it while the tracking status shows it has been delivered we recommend that you contact the courier to locate your shipment. If the problem persists, please email us at info@troopersupplyco.com.
For further inquiries:
If you have any further questions, please contact our customer services at:
Phone: +1 323-657-7786
Email: info@troopersupplyco.com